Terms & Conditions

Welcome to Mummys Gold. These Terms and Conditions constitute a legally binding agreement between you and the operator of this website. By registering an account, making a deposit, or engaging in any gaming activity on this site, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these terms, you must not use this service.

1. General Provisions and Eligibility

1.1. To participate in any games on this platform, you must be at least 18 years of age. It is a criminal offense for anyone under the age of 18 to participate in gambling. We reserve the right to request proof of age at any stage.

1.2. The services provided are accessible to residents of New Zealand. By using this site, you confirm that you are located within a jurisdiction where participation in online gaming is not prohibited. It remains your sole responsibility to ensure that your use of our services complies with all applicable laws in your jurisdiction, including the Gambling Act 2003 of New Zealand.

1.3. You must be the legal owner of the money you deposit into your account. You acknowledge that your participation is for entertainment purposes only and that you are not acting on behalf of any other person or entity.

1.4. You are permitted to hold only one account on this platform. Any attempt to open multiple accounts or use the accounts of others will result in the immediate closure of all associated accounts and the forfeiture of any winnings.

2. Account Rules and Security

2.1. During the registration process, you will be required to provide accurate and complete personal information, including your full name, date of birth, residential address, and a valid email address. You must notify us immediately of any changes to your information.

2.2. You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be attributed to you. If you suspect that your account has been compromised, you must contact our support team at [email protected] immediately.

2.3. We reserve the right to suspend or terminate any account that we believe is being used for fraudulent, illegal, or unethical purposes. We may also perform security checks to verify your identity, which may include requesting copies of government-issued identification, utility bills, or proof of payment methods.

2.4. Accounts that remain inactive for a period of twelve months may be subject to an administrative maintenance fee. If an account remains inactive for an extended period, we reserve the right to close the account and forfeit the remaining balance in accordance with local regulations.

3. Financial Transactions and Payments

3.1. All financial transactions on our platform are conducted in New Zealand Dollars (NZD). You are responsible for any currency conversion fees that may be applied by your bank or financial institution.

3.2. We support a variety of payment methods, including POLi, Visa, Mastercard, Neosurf, and select cryptocurrencies. You must ensure that the payment method used to deposit funds is registered in your own name.

3.3. Deposits are generally processed instantly. However, we reserve the right to delay the processing of any transaction pending the completion of internal security or anti-money laundering (AML) reviews.

3.4. Withdrawal requests are processed as quickly as possible, as we understand that fast payouts are vital for our Kiwi punters. Before a withdrawal can be approved, you may be required to complete our Know Your Customer (KYC) verification process.

3.5. We do not charge fees for most standard deposit or withdrawal methods, but you should check with your chosen payment provider for any independent transaction fees they may impose.

4. Bonuses and Promotional Offers

4.1. From time to time, we may offer bonuses, free spins, or other promotional incentives. These offers are intended to enhance your experience with our selection of pokies and table games.

4.2. All bonuses are subject to specific wagering requirements. You must meet these requirements before any bonus funds or associated winnings can be converted into cash and withdrawn from your account.

4.3. Players are prohibited from engaging in "bonus abuse." This includes, but is not limited to, using multiple accounts to claim a welcome bonus or employing betting strategies designed to guarantee a profit regardless of the game outcome. If we detect such patterns, we reserve the right to void the bonus and any winnings derived therefrom.

4.4. Bonuses are generally limited to one per person, household, email address, or payment account.

4.5. Please read the specific terms attached to each promotion, as they may contain different rules regarding minimum bets, maximum payouts, and game eligibility.

5. Game Conduct and Pokies

5.1. Our platform offers a wide variety of games, including a vast array of pokies. By playing these games, you acknowledge that the outcomes are determined by a Random Number Generator (RNG), which ensures fair and unpredictable results.

5.2. You agree not to use any automated software, bots, or "cheat" programs to manipulate the outcomes of any games. Any evidence of tampering will lead to the permanent closure of your account and potential legal action.

5.3. We strive to ensure that all games operate correctly. In the event of a system malfunction or a disconnection during gameplay, we will make every effort to restore your session or provide a refund of your bet, depending on the nature of the error. Our decision in such matters is final.

5.4. We encourage all punters to enjoy the variety of pokies available, but please remember that gaming should always be treated as a form of entertainment, not a way to make money.

6. Responsible Gambling

6.1. Mummys Gold is committed to fostering a safe and responsible gaming environment. We recognize that for a small minority, gambling can become a problem.

6.2. If you feel that your gambling is becoming uncontrollable, we offer various tools to assist you, including setting deposit limits, session time limits, or opting for a temporary cooling-off period.

6.3. For those who require professional assistance, we strongly recommend reaching out to the Problem Gambling Foundation of New Zealand. They can be contacted at 0800 664 262. This service provides confidential support and resources for those affected by gambling-related issues.

6.4. If you decide that you need to take a break, you may request self-exclusion. During a self-exclusion period, you will be unable to access your account or receive promotional materials. We will take all reasonable steps to prevent you from opening a new account during this time.

7. Anti-Money Laundering (AML) and Compliance

7.1. We are strictly committed to the prevention of money laundering and the financing of terrorism. We monitor all financial activity for suspicious patterns.

7.2. Any attempt to use our platform to launder funds will be reported to the relevant authorities, including the New Zealand Department of Internal Affairs and the Gambling Commission.

7.3. As part of our compliance obligations, we may share information with financial institutions and regulatory bodies to confirm the legitimacy of your funds. Failure to cooperate with these requests may result in the suspension of your account and the withholding of funds.

7.4. All transactions are logged and stored in accordance with privacy and data protection laws.

8. Dispute Resolution

8.1. We aim to provide a "sweet as" experience for every player, but we understand that disputes may occasionally arise. If you have a grievance, you should contact our support team at [email protected] in the first instance.

8.2. Please provide as much detail as possible, including dates, times, and any relevant screenshots, so that we can conduct a thorough investigation.

8.3. If our support team is unable to resolve your issue to your satisfaction, you may escalate your complaint to a manager.

8.4. While we strive to resolve all internal disputes fairly and efficiently, we also recognize the authority of the Gambling Commission of New Zealand in matters involving regulatory compliance and consumer protection within the region.

9. Intellectual Property and Usage

9.1. All content on this website, including software, graphics, text, and logos, is the exclusive property of Mummys Gold or its licensors. You are granted a limited license to access this content for personal, non-commercial use only.

9.2. You may not reproduce, distribute, or modify any part of this website without our express written consent.

9.3. You agree not to use the website in any way that may damage, disable, or overburden our servers or interfere with any other user’s ability to enjoy the platform.

10. Limitation of Liability

10.1. Mummys Gold provides its services on an "as is" and "as available" basis. We do not provide any warranties, express or implied, regarding the accuracy, completeness, or reliability of the services provided.

10.2. Under no circumstances, including negligence, shall we be held liable for any direct, indirect, or consequential damages arising from your use of the website, including any loss of data, profit, or reputation.

10.3. We are not responsible for any technical failures, including internet outages or equipment malfunctions, that may occur on your end and prevent you from accessing the platform or participating in a game.

11. Amendments and Changes

11.1. We reserve the right to amend these Terms and Conditions at any time to reflect changes in our business practices, technological requirements, or regulatory updates.

11.2. Any changes will be posted on this page and will become effective immediately upon publication. It is your responsibility to review these terms periodically. Continued use of the website after any amendments signifies your acceptance of the new terms.

11.3. If you do not accept any changes, you should stop using our services and request the withdrawal of any remaining funds in your account.

12. Privacy and Data Protection

12.1. We treat your privacy with the utmost importance. Your personal data is collected and processed in accordance with the Privacy Act 2020 of New Zealand.

12.2. By using this site, you consent to the collection and use of your personal data as outlined in our Privacy Policy. This includes the use of your information for account management, security verification, and the delivery of relevant promotional offers, should you choose to receive them.

12.3. We employ advanced encryption technologies to ensure that your sensitive information, including financial details and personal identification documents, remains secure.

13. Termination

13.1. You may close your account at any time by contacting our support team at [email protected]. Upon receiving your request, we will facilitate the withdrawal of any remaining balance, provided that you have complied with these terms.

13.2. We reserve the right to terminate your account immediately if you breach any of these terms, engage in illegal activity, or act in a manner that is detrimental to the integrity of our gaming platform.

13.3. Upon termination, you will lose access to all games, and any pending bets or bonus balances will be forfeited.

14. Governing Law and Jurisdiction

14.1. This agreement shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

14.2. If any provision of these terms is found to be unenforceable or invalid under local law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. A Final Note to Our Players

We are genuinely "keen" to provide you with a high-quality, fair, and secure gaming environment. We have built our platform with the specific needs of New Zealand players in mind, ensuring that our banking options, such as POLi, meet your expectations for speed and safety.

We value the trust you place in us when you choose to play your favorite pokies here. We take your security seriously, and we expect our players to act with integrity as well. If you have any questions or simply want to chat about your account or a specific game, please do not hesitate to reach out to our dedicated support team.

"Chur" for choosing Mummys Gold. We hope your time on our site is enjoyable and that you always play within your means. Remember, if you ever feel that your gaming is no longer just a bit of fun, help is just a phone call away. Stay safe, have fun, and good luck at the tables and the pokies.