Responsible Gambling

At Mummys Gold, we believe that playing your favourite pokies should always be a fun, exciting, and entertaining experience. We know our players are keen to enjoy the thrill of the game, but we also recognise that gambling is a serious activity that requires balance. For us, nothing matters more than the well-being of our community. We want every punter to feel safe, supported, and in control while they enjoy our platform.

If you ever feel that your gaming habits are becoming more than just a bit of fun, please know that you are not alone. We are here to support you with a range of tools and resources designed to help you maintain a healthy relationship with gambling. Your peace of mind is sweet as, and we are committed to ensuring that your experience with us remains a positive one.

Our Commitment to You

As a provider operating in New Zealand, we understand the unique landscape of our local players. We strive to foster an environment built on trust, transparency, and safety. Whether you are using POLi for a secure transfer to your NZD account or spinning the reels on your favourite pokies, we want you to play with confidence.

Responsible gambling is not just a policy for us; it is a core value. We take our obligations seriously, working in line with the standards expected by the Department of Internal Affairs and the Gambling Commission. However, beyond regulations, we care about you. If you ever feel like you are losing your grip, our support team is available to help you navigate the options available to regain control.

Recognising the Signs of Problem Gambling

Sometimes, the line between entertainment and dependency can become blurred. It is important to check in with yourself regularly. If you find yourself nodding "yes" to any of the following, it might be time to take a step back and utilise the tools we have put in place:

Are you spending more time or money on pokies than you originally planned?
Do you find yourself chasing losses, hoping that one more spin will turn things around?
Are you borrowing money or dipping into essential funds (like rent or bills) to keep playing?
Do you feel irritable, anxious, or distressed when you are not playing?
Are you hiding your gambling activity from friends or whānau?
Is your focus on gaming impacting your work, your sleep, or your personal relationships?

If these questions strike a chord, please reach out for help. There is no shame in asking for support; in fact, it is the bravest thing a punter can do.

Tools to Keep You in Control

We provide several features directly within your account settings to help you manage your activity. We encourage all players to use these proactively, even if you do not currently feel that you have a problem. Prevention is always better than a cure.

Deposit Limits

Setting a deposit limit is a simple and effective way to manage your budget. You can set daily, weekly, or monthly limits on how much you can deposit into your account. This ensures you only ever play with money you have specifically set aside for entertainment. Once you hit your limit, you will be unable to make further deposits until the time period expires.

Cooling-Off Periods

If you feel that you need a short break from our platform, you can initiate a cooling-off period. This allows you to restrict access to your account for a set duration, ranging from 24 hours to a few weeks. This is a great way to clear your head and step away from the pokies if you feel the urge to play is becoming overwhelming.

Self-Exclusion

For those who need a longer, more permanent break, we offer a comprehensive self-exclusion programme. When you choose to self-exclude, we will close your account and take all reasonable steps to ensure you do not receive any marketing materials from us. This can be set for a minimum of six months or even longer if you feel that is necessary. We urge you to consider extending this self-exclusion to any other platforms you may use, to ensure a clean break across the board.

How to Set Your Limits

Managing your account settings is straightforward. Log in to your Mummys Gold account and navigate to the "Responsible Gambling" or "Account Settings" section. From there, you can adjust your deposit limits or initiate a cooling-off period instantly. If you need assistance, our support team is available 24/7. Simply chat with us or send an email, and we will handle your request with the utmost privacy and sensitivity. Chur for trusting us to help you stay in control.

Seek Help When You Need It

While we provide tools to help you manage your play, sometimes professional support is the best path forward. New Zealand has excellent resources dedicated to helping people address gambling-related harms. You do not have to handle this on your own.

The Problem Gambling Foundation of New Zealand is an incredible resource. They offer free, confidential, and professional support to anyone affected by gambling. They understand the challenges, and they are there to provide non-judgmental guidance.

Problem Gambling Foundation New Zealand.

Phone: 0800 664 262.
This helpline is available 24/7. Whether you are the punter experiencing the issue or a family member concerned about a loved one, please call them. They can offer advice, counselling, and referrals to local services across New Zealand.

There are also many other support networks available, including Gamblers Anonymous and various local community health services. Do not hesitate to contact these organisations if you need someone to talk to.

Protecting Minors

At Mummys Gold, we are strictly committed to preventing underage gambling. Our platform is intended for adults only. We use robust age-verification processes to ensure that no one under the age of 18 can create an account or play our games.

If you share a computer or a device with minors, we strongly recommend that you take steps to restrict access to gambling websites. There are various software options available, such as blocking applications, which can prevent minors from accessing age-restricted content. Keep your login details, passwords, and payment methods private and secure at all times.

Our Approach to Responsible Marketing

We believe in responsible communication. You will never see us market our games in a way that suggests gambling is a way to make money or a solution to financial problems. Our marketing is focused on the entertainment value of our pokies, not on the promise of wealth.

If you decide you no longer wish to hear from us, you can opt out of our marketing communications at any time. Simply use the unsubscribe link in our emails or reach out to our support team, and we will remove you from our mailing lists promptly.

Staying Informed

We encourage our players to educate themselves about how the games work. All our pokies are powered by Random Number Generators (RNGs), meaning every spin is completely independent and unpredictable. There is no such thing as a "hot" or "cold" machine, and previous results do not influence future outcomes. Understanding that gambling is a game of chance, not a way to earn an income, is the best way to keep your perspective healthy.

Final Thoughts

We value each and every one of our players, and we want Mummys Gold to be a place where you feel respected and protected. Keeping the experience fun means staying within your limits. Always gamble with money you can afford to lose, set your limits early, and remember that when the fun stops, it is time to stop.

If you are ever in doubt about your own habits or are concerned about a friend, please pick up the phone and call the 0800 664 262 helpline. It is a sign of strength to reach out, and there is a community of people ready to help you get back on track. Stay safe, play smart, and look after yourself and your whānau.