Privacy Policy

Last Updated: May 28, 2026.

At Mummys Gold, we understand that when you are keen to get started on the pokies, you want to know that your personal information is as safe as a vault. We take the privacy and security of our New Zealand punters seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the New Zealand Privacy Act 2020.

By using our services, you agree to the practices described in this document. If you have any questions or feel that something is not "sweet as," please contact our support team at [email protected].

1. Information We Collect

To provide you with a top-tier gaming experience and maintain the integrity of our platform, we need to collect certain information. We ensure that we only collect what is strictly necessary.

Personal Information

When you register an account or interact with our site, we may collect:

  • Contact details: Your name, email address, physical address, and telephone number.
  • Identity verification data: Copies of government-issued IDs, proof of address, and other documentation required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • Account credentials: Your chosen username and password.

Financial Information

Because we support NZD transactions through methods like POLi, Visa, Mastercard, Neosurf, crypto, and bank transfers, we collect:

  • Payment processing details: Transaction history, deposit methods, and withdrawal destination details.
  • Verification data: Information required to process secure payouts, ensuring that the person using the account is the authorized owner.

Technical and Usage Data

We automatically collect information about how you interact with our platform:

  • IP address and device information (type, operating system, browser).
  • Log data: Time spent on the site, pages viewed, and your gaming history (e.g, which pokies you enjoy most).
  • Cookies: Small files stored on your device to help us remember your preferences and keep you logged in.

2. How We Use Your Information

We use the information collected for specific, legitimate purposes:

  • Account Administration: Setting up, managing, and securing your account.
  • Payment Processing: Ensuring your deposits via POLi or cards and your withdrawals are processed safely and efficiently.
  • Legal Compliance: Verifying your identity and age to meet the standards set by the Department of Internal Affairs and the Gambling Commission NZ.
  • Service Improvement: Analyzing usage patterns to enhance the performance of our pokies and overall site navigation.
  • Responsible Gambling: Monitoring behavior to provide support and resources if we believe a punter may be experiencing gambling-related harm.

3. Data Protection and Legal Compliance

In New Zealand, the primary legislation governing the collection and use of personal data is the Privacy Act 2020. Mummys Gold is committed to adhering to the Information Privacy Principles (IPPs) set forth in this act.

While we are based in a global digital environment, we recognize that some international standards, such as the General Data Protection Regulation (GDPR), set high bars for data handling. We apply those robust principles across our operations to ensure your data remains protected, whether you are accessing our services from Auckland, Wellington, or anywhere else in Aotearoa.

We implement technical measures — such as high-level encryption — to ensure that your data is not accessed, altered, or disclosed by unauthorized third parties. Our servers are hardened against intrusion, and we regularly conduct security audits to keep your information "sweet as."

4. Sharing Your Information

We value your trust and do not sell your personal data to third parties. We may, however, share information in the following limited circumstances:

  • Service Providers: To process payments or conduct ID verification, we may share data with secure, vetted third-party partners. These partners are bound by strict confidentiality agreements.
  • Legal Obligations: We may disclose information if required by law, such as responding to a request from the New Zealand Police or the Department of Internal Affairs regarding suspicious activity.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business assets.

5. Your Rights as a Punter

Under the New Zealand Privacy Act 2020, you have rights regarding your personal information:

  • Access: You can request to see a copy of the personal information we hold about you.
  • Correction: If you believe your data is incorrect or outdated, you have the right to request that we update it.
  • Deletion: You can request that we delete your data, provided we are not legally required to retain it for regulatory or audit purposes.

If you wish to exercise these rights, email us at [email protected]. We aim to respond to all such requests promptly.

6. Cookies and Tracking

We use cookies to make your experience smooth. Cookies allow us to:

  • Remember that you are logged in so you don't have to enter your details every time you switch between different pokies.
  • Understand which parts of the site are popular, helping us focus our development efforts.
  • Improve site security by detecting suspicious login patterns.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features on our site.

7. Responsible Gambling and Data Privacy

At Mummys Gold, we believe that gaming should remain fun. If you ever feel like the fun is fading, we are here to help. Our commitment to your privacy extends to your participation in self-exclusion programs or responsible gaming tools.

If you contact our support team regarding gambling concerns, that information is treated with the utmost confidentiality. We strictly limit access to records related to responsible gambling interactions.

If you or someone you know is struggling, help is available. We strongly encourage you to reach out to the Problem Gambling Foundation at 0800 664 262. They provide professional, confidential, and free support to all New Zealanders. We may also, at our discretion, provide you with information regarding these services if we identify patterns of play that suggest a need for support.

8. Security of Financial Transactions

We know that for our New Zealand players, payout speed and trust are non-negotiable. To ensure your funds are handled correctly:

  • We use industry-standard Secure Socket Layer (SSL) encryption for all transactions.
  • We work with reputable payment gateways like POLi to ensure your bank details are never stored on our servers.
  • We maintain strict internal protocols to ensure that withdrawals are only sent to the verified account holder.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. Even after you close your account, we may retain certain information to comply with legal requirements, resolve disputes, prevent fraud, or enforce our terms of service. This retention is consistent with the requirements set by the Department of Internal Affairs and financial regulatory authorities.

10. Children and Minors

Our services are strictly for individuals over the age of 18. We do not knowingly collect information from minors. If we discover that a person under 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Privacy Policy

The digital landscape is always evolving, and so are we. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contacting Us

If you have questions, concerns, or feedback about how we handle your data, or if you simply want to say "chur" for our commitment to your privacy, please get in touch. We are always keen to hear from our players.

Email: [email protected].

Our support team is trained to handle your privacy inquiries with the professionalism and discretion you deserve. We take all feedback seriously, and your input helps us ensure we remain a safe and trusted environment for all our punters across New Zealand.

13. Understanding Our Commitment

We realize that the choice of where to play online is yours. By prioritizing your privacy and safety, we aim to be the premier destination for New Zealanders who love their pokies. Whether you are using a mobile device or a desktop, and regardless of your preferred deposit method — be it POLi or crypto — your data protection remains our top priority.

We strive to keep our terms clear, transparent, and fair. There is no fine print designed to trap the unwary. We follow the laws of New Zealand to the letter because we believe that trust is the foundation of any great gaming relationship. We thank you for choosing Mummys Gold and look forward to providing you with a safe, secure, and exciting gaming environment.

Remember, when you play with us, you are part of a community that values your privacy, respects your rights, and supports responsible gaming habits. Stay safe, enjoy the pokies, and keep playing responsibly. Chur.

Mummys Gold responsible gaming